hbaja Privacy Policy
Here is a full description of how your personal information is collected, used, and kept secure.
At hbaja, your privacy is our top priority. Please read this document carefully — it contains important information about your rights and our responsibilities.
Table of Contents
Introduction and Scope of Policy
hbaja (referred to herein as "we", "our", or "the platform") operates a safe and trusted online betting and casino platform for users in Bangladesh. This privacy policy applies to the hbaja.cam website and all services connected to it.
This policy explains what types of personal information we collect when you use the hbaja platform, how that information is used, with whom it may be shared, and how we keep your information secure. It also outlines your legal rights regarding your personal information.
By registering with hbaja or using our services, you are considered to have given your consent to the terms of this privacy policy. If you have any questions after reading this policy, please contact our support team.
What Information We Collect
In the normal course of operating the hbaja platform, we may collect the following types of information:
Identity Information
- Full name and date of birth
- National ID card or passport number (for age verification)
- Email address
- Residential address
Financial Information
- Payment method details (bKash, Nagad, Rocket, Upay account numbers)
- Transaction history — deposit and withdrawal amounts and dates
- Balance and bonus information
Activity Information
- Login history and session duration on the platform
- Bet and gaming activity logs
- Preferred game categories and betting types
- Responsible gaming settings and limits
Technical Information
- IP address and device identification information
- Browser type, operating system, and screen resolution
- Geographic location information (IP-based)
- Cookie and session tracking data
How We Collect Information
We collect your information in a number of ways. The main methods of data collection are described below:
Information Provided Directly
You provide information directly when you create an account on hbaja, fill out a registration form, complete the identity verification process, or contact our support team.
Automatically Collected Information
When you use our platform, some information is collected automatically. This includes technical information about your device and network, logs of your activity on the site, and cookie-based data.
Information Received from Third Parties
For the purpose of identity verification and fraud prevention, we may in some cases collect information through third-party verification services. Payment processing partners may also share limited transaction-related information with us.
Purpose of Using Information
hbaja uses your personal information only for the following lawful purposes:
- Account Management: To create and manage your account, verify your identity, and ensure secure login.
- Service Delivery: To provide betting, casino games, and other platform services.
- Financial Transaction Processing: To securely process your deposits and withdrawals and to prevent fraud.
- Customer Support: To resolve your issues and answer your questions.
- Responsible Gaming: To monitor your gaming habits and provide support where needed.
- Marketing Communications: To inform you of promotional offers and updates if you have given your consent. You may request to stop receiving these communications at any time.
- Legal Compliance: To comply with applicable laws and regulations and to ensure prevention of fraud and money laundering.
- Platform Improvement: For analytical purposes to improve the user experience and enhance platform performance.
Data Storage and Security
hbaja uses industry-standard technologies and practices to keep your personal information secure.
Data Security Measures
- SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, which protects your information from third-party access during transmission.
- Encrypted Storage: Sensitive information such as payment details and identity documents is stored in encrypted databases.
- Access Controls: Only authorized staff may access the minimum necessary information — a "least privilege" principle is followed.
- Security Audits: Regular security tests and vulnerability assessments are conducted.
- Two-Factor Authentication: An option is available to provide an additional layer of security at login.
Data Retention Period
We retain your personal information only for as long as is necessary to provide services or to meet legal obligations. Even after your account is closed, we may be required to retain certain records for a set period in accordance with legal requirements. Once that period ends, the information is securely deleted.
Sharing Information with Third Parties
hbaja does not sell your personal information. However, we may share information with third parties in the following limited circumstances:
Service Provider Partners
We work with selected third parties to provide payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure services. These partners receive only the information necessary to perform the specific service and are bound by strict confidentiality agreements.
Legal Requirements
If there is a legal obligation, court order, or legitimate request from a government authority, we may disclose relevant information. In such cases, we will provide only the minimum information necessary.
Fraud and Crime Prevention
Information may be shared with relevant authorities when required to prevent money laundering, fraud, or other financial crimes.
Business Changes
In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. Users will be notified in advance of any such event.
Cookies and Tracking Technologies
hbaja uses cookies and similar technologies to operate the platform effectively.
Types of Cookies
- Essential Cookies: Indispensable for the basic functionality of the platform — such as maintaining login sessions, managing security tokens, and remembering your preferences. These cookies cannot be disabled.
- Functionality Cookies: Store your language preferences, display settings, and personalization information.
- Analytics Cookies: Used to analyze platform usage and improve service quality. This information is aggregated and anonymized.
Cookie Controls
You can disable non-essential cookies by changing your browser settings. However, this may limit some functionality of the platform. Disabling essential cookies may cause the site to not function properly.
Your Rights
You have the following rights regarding your personal information:
- Right of Access: You may request to know what information we hold about you.
- Right of Rectification: If any of your information is incorrect, you may request that it be corrected.
- Right of Erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
- Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
- Right to Portability: You may request to receive your personal information in a common format.
- Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.
- Right to Complain: If you are dissatisfied with how we handle your information, you may lodge a complaint with our support team or with the applicable regulatory authority.
To exercise these rights, please contact our support team via live chat or by email at [email protected]. We will respond to your request within a reasonable time.
Privacy of Minors
The hbaja platform is for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
We verify age at the time of registration, and if we have evidence that a user is under 21, we will immediately close that account and delete the associated information. If you believe a minor has opened an account on our platform, please notify us immediately at [email protected].
Changes to This Policy
hbaja may periodically update this privacy policy in line with changes to its business operations, technology, or applicable law.
If there are any significant changes to the policy, we will notify you by the following methods:
- Publishing a notice on the website
- Sending a notice to your registered email address
- Please accept the updated policy at your next login
If you continue to use the platform after changes have been made, you will be considered to have agreed to the new policy. If the new policy is not acceptable to you, you have the right to close your account. The "Last Updated" date at the top of this page always indicates the most recent version of the policy.
Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact us:
Live Chat: Active 24/7 — the fastest way to get instant support in Bengali
Email: [email protected]
We take all privacy-related requests seriously and are committed to responding within a reasonable time. We are always working to keep your information secure.